– Updated

No. On 29/10/2017, Telenet Group transferred all JIM Mobile customers to Unleashed nv, which is part of the MEDIALAAN Group (owner of VTM, Q2, Vitaya, Qmusic, etc.). From that point onwards, it stopped being possible to go a BASE shop to ask questions or purchase a top-up voucher. Instead, it is best to contact our helpdesk using the free number 1984.

Did you combine a smartphone with a subscription before 29/10/2017? No problem. The guarantee is still valid. So, if something is wrong with your device, you can still go to the point of sale in which you bought the device.

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