Subscriptions
Rates
- Can I switch from a subscription to a prepaid card?
- Can I add additional calling minutes, text messages, and data?
- What happens when my bundle has completely expired?
- How do I change my rate plan?
- What is my current rate plan?
International rates & roaming
- What if I am abroad and I have out-of-bundle usage?
- What is roaming?
- What rates apply to calls and text messages to foreign phone numbers?
- What countries have the same rates as in Belgium?
- How do I check my usage when abroad?
- What should I do before I go abroad?
Discount bundles
- How do I find out how much of my discount bundle I have used?
- Which discount bundles are available and how do I activate one?
Invoices & payments
- Why can I no longer use Bitcoin as a means of payment?
- What does a JIM Mobile invoice look like?
- My SIM card has been blocked because an invoice/payment invitation hasn't been paid. What now?
- Can I receive my invoice by regular post?
- How do I pay my invoice or payment invitation?
- What does ‘other services’ on my invoice mean?