- How do I know how much calling credit I have left?
- I am transferring my number with a prepaid card to another operator. What about my remaining calling credit?
- How long does my calling credit remain valid?
- What is my current rate plan?
International rates & roaming
- What charges apply to calls and text messages to foreign phone numbers?
- What countries have the same rates as in Belgium?
- How do I check my usage when abroad?
- What should I do before I go abroad?
- Can I disable (data) roaming when abroad?
- Can I block calls and text messages to international numbers?
How to top up
- How do I use a JIM Mobile top-up voucher?
- How do I top up my SIM card?
- How do I add additional data to my JIM Mobile prepaid card?
- Can I top up someone else’s SIM card?
- How do I find out how much of my discount bundle I have used?
- Which discount bundles are available and how do I activate one?
Legally obliged identification for prepaid cards
- What should I be careful about if I need to identify myself for a prepaid card?
- I have moved and have a new identity card. Do I need to reconfirm my identity?
- Can I transfer my prepaid card to someone else?
- What do I need to do to confirm my identity and receive a JIM Mobile prepaid card?
- Can I receive an anonymous JIM Mobile prepaid card?