Options & services
VoLTE & VoWifi
- Which devices support VoWifi?
- Which devices support VoLTE?
- What is VoWifi and how can I use it?
- What is VoLTE and how can I use it?
- How do I choose between VoLTE or VoWifi?
Migration to the Proximus Network
- Jim Mobile uses the Proximus network
- My SIM card is not in a smartphone. What should I do?
- How can I reach your Customer Care now?
- I can’t surf, call, or text anymore. What do I do?
Other services
- What does the law on compensation for network failures include?
- Can I purchase apps using my JIM Mobile SIM card?
- What are premium numbers and how much do they cost?
Voicemail
- What is the access code to my voicemail?
- How do I configure and listen to my voicemail?
- Does voicemail work abroad?
- How do I make my phone ring for longer?
- What is visual voicemail and how does it work?
- Do I have visual voicemail on my phone?
Notifications
SIM card
- How can I terminate my JIM Mobile subscription or prepaid SIM card?
- Where can I see how much calling credit I still have?
- How do I request a replacement SIM card if my current SIM card is lost/stolen/broken?
- I need to replace my SIM card. How do I request a replacement SIM card?