Options & services
Migration to the Proximus Network
- Why am I getting a text message that I'm going to change networks?
- My SIM card is not in a smartphone. What should I do?
- Will your roaming rates change on the Proximus network?
- What if I’m abroad at the time of my SIM card transfer?
- How can I reach your Customer Care now?
- Will prices go up?
Other services
- Can I purchase apps using my JIM Mobile SIM card?
- How are the De Lijn text message tickets charged?
- What do I need to do if the available time on my De Lijn text message ticket has expired?
- Can I use 1 mobile phone to buy De Lijn text message tickets for several people?
- When should I purchase a De Lijn text message ticket?
- Can I purchase a De Lijn (bus) ticket using a JIM Mobile SIM card?
Voicemail
- What is the access code to my voicemail?
- Does voicemail work abroad?
- How do I make my phone ring for longer?
- How do I configure and listen to my voicemail?
Notifications
SIM card
- How can I terminate my JIM Mobile subscription or prepaid SIM card?
- Where can I see how much calling credit I still have?
- How do I request a replacement SIM card if my current SIM card is lost/stolen/broken?
- I need to replace my SIM card. How do I request a replacement SIM card?